Refund Policy

Effective September 5, 2026. This policy explains how Redstart Media handles refunds and cancellations for creative, technical, marketing, media, production, hosting, maintenance, and consulting services. A signed agreement may contain more specific cancellation or refund terms; those terms control for that engagement.

1. General policy

Payments are non-refundable once the corresponding work, reserved capacity, access, license, media purchase, or service period has been provided. Before purchasing, review the scope, schedule, fees, and cancellation terms in your written agreement.

2. Deposits and retainers

Deposits and retainers reserve production capacity and allow planning or work to begin. They are non-refundable after that capacity has been reserved or work has started, except where required by law or where Redstart Media agrees otherwise in writing.

3. Project work

Fees for strategy, discovery, design, writing, development, editing, production, consulting, and other completed work are non-refundable. If a project is cancelled, you remain responsible for work completed, approved expenses, committed production capacity, and cancellation charges stated in the project agreement.

4. Recurring services

Hosting, maintenance, marketing management, analytics, content, consulting, and similar recurring services may be cancelled according to their written notice terms. Cancellation stops future renewal after the applicable notice period but does not refund a service period that has begun.

5. Advertising and third-party costs

Advertising spend, platform fees, domains, software, stock assets, licenses, printing, contractors, travel, and other third-party purchases are non-refundable once charged or committed, because those funds are paid to or reserved with outside providers.

6. Non-delivery and billing errors

If Redstart Media fails to deliver an agreed service, we will first work to complete, correct, replace, or credit the affected portion. If that is not reasonable, we may issue a partial or full refund for the undelivered portion. Report a duplicate charge or other billing error within 30 days so we can investigate it promptly.

7. How to request review

Send the invoice number, project name, charge date, amount, and reason for the request to legal@redstartmedia.com. We will review the written agreement, work performed, and relevant third-party commitments and normally respond within ten business days.

8. Changes and legal rights

We may update this policy as our services or legal obligations change. Nothing in this policy limits rights that cannot be waived under applicable law. The effective date above identifies the current version.